For DHS

 

Overview

Community Works Project (CWP) partners with DHS Family Coaches to empower diverse families on TANF to obtain and maintain meaningful work that sustains their families, through an individualized approach that includes coaching, skill building, barriers removal services and employer connections. 

CWP only serves TANF families referred by their DHS Family Coaches. With our six agencies, we provide culturally appropriate services to a wide range of communities, and link our families with relevant community resources.

We refer to our TANF families as members. We use a member-centered approach to provide our services. Our aim is that each TANF family we work with is supported holistically with the resources they need to achieve self-sufficiency.

 

When not working remotely in response to the COVID-19 panedemic, we are located at the DHS East County Family Service Center and at the DHS Southeast Portland Self-Sufficiency Office. We also work closely with the DHS Schools Team in Multnomah County.  

 

We strive for excellence and welcome your feedback in person or by email. Please visit our Contact page

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Referrals during the COVID-19 pandemic

CWP only works with TANF families referred by their Family Coaches. Our work starts after a Family Coach creates a Personal Development Plan with the TANF family and opens one of the following steps for which we are contracted: AB, ES, JO, LS, PL, SW, VT, WE, DA, ME or MH. 

For Steps: AB, ES, JO, LS, PL, SW, VT, WE (all except DA, ME, MH)

East Branch & Schools Team: We ask the Leads and Family Coaches to send new referrals via secure email to two designated CWP staff members (darrellP@communityworksnw.org) and (ciaranF@communityworksnw.org).

In a secure email, the following information is requested and we will populate the daily Tracker with it:

  • First name, last initial

  • Case #

  • Step

  • Weekly hours

  • Start date

  • End date

  • PDP attached (if possible)

 

South East Branch: We ask the Leads and Family Coaches to send new referral requests to their Operations Support Specialist, who populates the daily Tracker with the participants information and emails it to the two designated CWP staff.

 

If contacting CWP directly, please follow the same instructions as listed for the East Branch & Schools Team above.

 

WHAT HAPPENS ONCE A REFERRAL IS SENT TO CWP?

Based on the Tracker, we assign one of our Employment & Engagement Specialists to connect with the new member. They will reach out to the member via phone & email to set up an intake appointment. CWP will ask the member to fill out an online registration form ahead of the appointment, or we will fill out the form for them over the phone during the intake appointment. Verbal confirmation serves as signature for the CWP Intake and Registration form. In follow up to the intake appointment, the member is asked to provide a secure electronic signature for our Authorization to Release Information for employment verification. For DHS purposes, we email Tracker results at the end of each day.

For Steps: DA, ME, MH

CWP assists TANF families to navigate the health and behavioral health systems by connecting them with providers, assisting them to reach medical appointments as needed, and advocating on their behalf when necessary. We can also help members access free new eyeglasses for adults and children if they have a current prescription.

 

Please send a secure email to our wellness team with the CWP Wellness Referral form:

 

Based on the Referral form, CWP will contact the family to set up a telephone intake appointment and will include, as possible, the Family Coach in a three-way call. We will also ask the new member to electronically sign forms MSC 3010 in a secure manner (if the participant does not have email access, the Family Coach may be asked to mail the form to the family's home address).

 

After intake, our licensed team will create a care plan for each member and the team will assist them in successfully completing it. Our team also attends the Intensive Case Staffing meetings to provide anonymous case consultations to Family Coaches and Engagement Specialists. 

 

Services Offered during COVID-19 shutdown (in list form)

We offer a variety of ways for members to engage, while staying safe at home.

Individualized Support to Complete Steps in the Employment and Vocational Training Track

CWP Employment & Engagement Specialists meet one-on-one (via phone, video call or email) with members to collaboratively set goals and objectives, and then help them meet those goals and objectives with hands-on assistance and coaching. We offer a variety of exciting and helpful virtual classes taught by professional instructors, options for individualized growth in our Career Centers, and weekly individualized support, including mock interviews, based on the “step” agreed upon with the DHS Family Coaches. Click here to see what we offer specifically for your client's step: Services Offered by Program Step.

We also work with members to remove barriers to employment by connecting them to our consortium services and other community resources. We continue to engage with members who have been placed in jobs for up to 90 days. 

Career Centers

Our Career Centers are currently closed. We still offer many services remotely, please talk to CWP's Employment & Engagement Specialists about options.

Click here to see what we offer specifically for your step: Services Offered by Program Step.

Life and Work-Focused Classes and Workshops

CWP’s professional instructors support members on their personal growth journey through classes in life skills, resume writing and interviewing skills, GED preparation, and English as a Second Language learning. We offer online classes and one-on-one coaching over the phone and email, during this public health crisis. CWP Employment & Engagement Specialists can connect participants to our instructors. 

CWP also offers free online access  to curriculum specifically designed to prepare members for Oregon’s National Career Readiness Certificate (NCRC) exam, which is recognized by a growing number of employers in Oregon and across the country, as a proof of workplace readiness. The NCRC is a portable certificate delivered based on the assessment of three foundational workplace skills, measuring what applicants can do rather than what they know: applied mathematics, reading for information and locating information. The exam will be available at CWP when our Career Centers reopen.

Supporting Wellness 

CWP supports members who have medical or behavioral health issues that prevent them from participating in the employment or vocational training track. Our support consists of an initial assessment, developing a care plan in coordination with the health providers and working with members through completing the care plan. We can accompany members to their healthcare appointments and act as their advocate, helping with communication with the healthcare providers, if desired.

We only work with CWP members who have signed a release of information that enables us to review their health files and talk to their health providers.  We also work with members to remove other barriers to employment by connecting them to our consortium services and other community resources.

Culturally Specific Career Development Pilot 

CWP runs a culturally specific, community-based and collaborative approach to help African American / Black-identifying members build practical work and personal foundation and coaching through to employment and self-sufficiency. This is a unique approach that brings together cohorts of members for one-year engagements in life skills classes, workshops, coaching and career exploration activities, on a weekly basis. We also work with members to remove barriers to employment by connecting them to our consortium services and other community resources. 

Support with Other Barriers to Employment

CWP connects members who have barriers to employment with a large range of relevant resources to get their needs met. Services are offered by the agencies in the CWP consortium and by other community resources. CWP Engagement & Employment Specialists are able to provide basic information about the services offered and connect members to the service providers for follow up. 

 
 
 
 
 
 
 

Services Offered by Program Step

Life Skills (LS) – Developing a personal and work foundation: 

CWP offers engaging online classes and individualized work in the following areas: the art of being; tips for a well-balanced life; time management; conflict resolution; budgeting and saving for the future; finding your passion; relationships; personal growth; letting go; overcoming background barriers, and more! 

Supported Work (SW) – Building skills and developing an employment portfolio: 

For members who are ready to start creating an “Employment Porfolio”, CWP offers online support through classes and individualized services in the following areas: career mapping; resume assistance; computer basics; vocational training information sessions; cover letter and reference letter assistance; job interview secrets; keyboarding lab; mock interviews; vision boards; i-Match assistance; and more! We have a different topic every day and are always open to new suggestions. We start by talking to members about their past experiences, identifying their strengths and the transferrable skills they bring, as well as helping define their goals. 

Job Search (JO) – Ready to work and searching for employment: 

For members who are ready to review their Employment Portfolio and search for jobs, the CWP Employment & Engagement Specialists help them brush up on resume, cover letter, reference and interviewing skills they need to feel confident about their job search. This is done via phone, email and video calls. CWP develops relationships with employers in all sectors and works closely with participants to place them in positions that fit their needs and interests. We also refer members to services that help with choosing free professional work attire and grooming for their first of day work, interviews, etc. and we coordinate closely with Family Coaches when participants find a job and need professional supplies to be successful. Finally, we review and input job logs weekly. 

Work Experience (WE) – Gaining on-the-job experience:

Members have access to long term volunteer opportunities, incentivizing employers to take a chance on our families, and allowing them to gain more experience. CWP maintains a list of possible work experience sites and can work with DHS to develop new sites when needed. CWP coordinates the necessary paperwork when members are placed in these positions, and follows up with them regularly to help them identify new growth opportunities and paid jobs. 

Jobs Plus – Subsidized employment: 

CWP develops relationships with employers who want to help members who have a higher level of job-preparation, to gain experience and learn new skills in their area of interest. DHS subsidizes the position. Employers provide mentorship and job training through a short interview and hiring process. These are positions that are only available to CWP-enrolled applicants, and we coordinate all the necessary paperwork with the employers. 

Vocational Training (VT) – Studying for your targeted profession:

We connect members with Vocational Training programs in line with their long-term career goals and follow up with them to ensure they are successful. CWP also supports members in identifying funding for their course of study. We have assisted members in pursuing training as Welders, Electricians, Childcare Providers, CNAs, RNs, Peer Mentors, Carpenters, Office Assistants, Receptionists, and countless other career paths that offer competitive pay that can help sustain their households over time.

Adult Basic Education (ABE) – Preparing for the GED

CWP offers individual study materials as homework to help prepare for the GED, such as: basic mathematics modeling, history of the United States, literary analysis and composition, keyboarding labs, and more! Our instructor gives feedback on homework and provides guidance on next steps. Virtual group sessions are also available as a support group. 

English as a Second Language (ES):

CWP is proud to offer uniquely individualized English as a Second Language (ESL) skill building services. We offer online skill building activities taught by an attentive ESL Instructor, no matter their skill level! We also offer the opportunity for homework help and one-on-one study support with any upcoming tests while connecting you with job leads and work readiness related ESL activities.  

Medical-Related Services (ME), Mental Health (MH) and Drug & Alcohol Services (DA)– Supporting your wellness: 

CWP supports members who have medical or behavioral health issues that prevent them from participating in the employment or vocational training track. Our support consists of an initial assessment, developing a care plan in coordination with participants’ health providers and working with participants through completing the care plan. While we can no longer accompany participants to their healthcare appointments, we can join telehealth appointments and act as their advocate, helping with communication with the healthcare providers, if desired.

We only work with CWP members who have signed a release of information that enables us to review their health files and talk to their health providers.  We also work with members to remove other barriers to employment by connecting them to our consortium services and other community resources, such as accessing free new eyeglasses with a current prescription.

 
 
 
 
 
 
 
 
 
 

CONTACT US

(971) 331-4994

Two Locations:

DHS East County Family Service Center

11826 NE Glisan St, Portland, OR, 97220

Hours: 

Monday-Thursday 8:00-5:00

Friday 8:00 - 2:00

DHS Southeast Portland Office

8129 SE Malden St, Portland, OR, 97206

Hours

Monday-Thursday: 8:30-5:00

Friday: 8:30-12:00

© 2019 Community Works Project